No Help At All
No Help At All: If you are in an emergency, think twice about using the MTN’s emergency line. And don’t expect help from the police’s 10111 number, either. This is the advice of a Good Samaritan who helped a woman who had been allegedly chucked out of a moving car by her husband on the N12 between Johannesburg and Boksburg last Friday. Samaritan Pamela Green was let down by the police’s 10111 number and cellphone network provider MTN’s emergency service line – with the fourth agent hanging up on her.
Green called the police’s emergency line and gave her location but was told to dial 112, MTN’s emergency line. After being put through four agents, and 30 minutes later, no help had arrived. “And then an absolute angel appeared out of nowhere . Lundi [Mhlana], a private security guard,” she said. Mhlana, of Tsolo in Eastern Cape, said he stopped when he saw the two women, one of whom was injured: “I had to stop, it is my job. I help many ladies at night with flat tyres or breakdowns. I stay with them till help arrives.” Mhlana, 33, helped Green to get the 33-year-old Boksburg mother of two into her car so they could drive to the nearest police station. MTN’s Ideshini Naidoo said the call had been transferred via its emergency services when it got cut off: “Investigations are continuing to probe the purported conduct of the call centre agent at emergency services where the call was transferred.”